FAQ

Store policies are boring and dumb, but in today’s world, they are a sad reality, as not everyone is as super rad as you. For those people who need them, please find our store policies that include terms of use, privacy,  returns, and exchanges, and for good measure, our frequently asked questions.

how long will my order take to ship?

We print our garments to order, so it can take five to ten days on the high side from the time you place an order to when it ships, but on average, we get most orders out in just a few days. We allow the extra time in our stated production times to allow for stock issues or seasonal volumes, but rest assured that we try to get every order out as quickly as possible.

Yes! We provide a tracking number with every order we ship. You will receive a ‘your order has shipped’ email that will include this information, along with a clickable link to view the shipment’s progress.

The short answer? We don’t know. The long answer? Shippers have gotten a little wacky lately and sometimes shipments move without getting updated. Likewise, orders may sit in a facility for a day or two until being moved with other shipments. It drives us crazy too, but once an order leaves our hands, we can’t do anything about how the shippers do their thing.

Of course! Sometimes shipments can lose their way in transit, and if your order doesn’t make it to your delivery address, please let us know! Simply reply to your order confirmation email, and we will check it out. If it’s been ten business days since your order shipped, we will send a replacement, so no worries!

If tracking shows that your order was delivered, then it’s safe to say that it was, as carriers don’t make a habit of faking deliveries, as it’s bad for business. Please check with other residents in your home, property managers, and neighbors to see if they may have picked it up, brought it inside, or received it by mistake.  Please note that we can’t be responsible for shipments that go missing after delivery is made, so choose a delivery address where you can reliably receive packages. 

Not sure what size is your best fit? We recommend taking one of your current t-shirts, laying it flat, and measuring it. The measurements in the charts on each respective shirt’s product page are taken with the shirt lying on a flat surface. To get the length, measure from the high shoulder point down to the bottom of the shirt. To get the width, measure approximately 1 inch below the armhole, across the chest, from seam to seam. While our tees are all made using premium, pre-shrunk, ring-spun cotton, there can be some shrinkage depending on your personal wash and dry cycles. With that said, if you’re on the fence, we always suggest going up a size 😎

For years, we screen printed all of our shirts, and not to toot our own horn too much, but we were masters of it and capable of doing some pretty amazing things when it came to creating our vintage-inspired, distressed designs. This, however, always had its limitations, and as Direct-to-garment (DTG) printing started to come about, we watched it with a keen eye until the technology finally hit its stride and had our full attention. So no, we no longer screen print anything, even for custom orders, as we’ve fully embraced DTG and aren’t looking back.

Direct-to-garment, or DTG, is a printing method that sprays the ink onto the garment. The ink then soaks into the fibers of the garment. It’s like printing on paper, but on clothing. DTG is a more sustainable process than screen printing, primarily because printing on demand allows businesses to avoid overproduction and textile waste, and with 92 million tons of textile going to waste in the fashion industry each year, DTG can make a HUGE impact. Secondly, DTG printing uses considerably less water and chemicals in the printing process. Even the inks themselves are water-based and far safer for the environment than commercial screenprinting inks.

Modern direct-to-garment, or DTG printing, has allowed us to go from making pretty cool distressed designs through screen printing to making highly detailed, over-the-top vintage designs that are truly wearable works of art. All of our designs are printed on state-of-the-art Kornit DTG printers that can take whatever we throw at them, no matter how ridiculously detailed, and make it a reality, and THAT is why we chose DTG over screen printing.

Specific shirt details are included on every product page, but here’s a quick overview. Men’s/unisex shirts are printed on Bella+Canvas 3001 tees, women’s are run on Next Level 3900 tees, and kids are printed on Delta 11736 Gildan 5000b tees. Please note that some listings still show Delta tees for kids, but due to ongoing supplier issues, these are all being printed on Gildans. After countless test runs, samples, and wear and tear tests, we counted these among the best fitting, softest feeling, and longest wearing tees on the market, but more about that below.

Kid’s have been exclusively printed on Delta 11736 for years now, but due to ongoing supplier issues, all kids tees are all being printed on Gildan 5000b tees now. Please note that some listings still show Delta tees for kids as we are trying to update listings, but it takes a considerable amount of time. If you are ordering a shirt that is still showing as a Delta listing, please order using Delta sizing, and we will convert it to Gildan for you. In the larger sizes, they are comparable, but the smaller sizes may shift up or down between brands while still being the same relative physical measurements. Sorry for the confusion!

We totally get that you may have a favorite shirt from another brand, but not all shirts are created equally, and this is especially true when it comes to high-end DTG printing. It takes a considerable amount of time working with manufacturers and printers to find that sweet spot that results in a high-quality printed garment, so this won’t ever be an option, and anyone who says that they’ll do it is prepared to give you a mediocre product.

Your new shirt is ready to wash and wear as soon as it’s in your hands, so no need to do anything weird to ‘break it in’ or anything like that. All of our shirts come with the manufacturer’s care tag, so definitely defer to that, but below are some general guidelines.

High-quality cotton is super durable, which makes it less prone to accidental rips or tears. However, cotton isn’t as durable as polyester or cotton/polyester blends. Just like most natural materials, it can shrink when subjected to high temperatures. So when washing a cotton shirt, use cold water and avoid adding too much detergent, as doing so can affect the wear and tear of the material. Choose a delicate cycle setting on your washing machine to prevent color fading.

Polyester is very durable, more so than cotton and most blended fabrics. It’s also difficult to stain permanently because polyester is less absorbent than most fabrics. Polyester fabrics are also known for their resistance to wrinkling, shrinking, and fading when properly taken care of. That said, it’s recommended to machine wash polyester garments in warm water with all-purpose detergent, then follow up with tumble-dry at a low-temperature setting.

All garments experience some shrinkage, even premium quality pre-shrunk shirts like ours. Just like most natural materials, it can shrink when subjected to high temperatures, so when washing a cotton shirt, use cold water and avoid adding too much detergent, as doing so can affect the wear and tear of the material.

Of course! Our return policy is simple. If you’re not happy with your purchase or just changed your mind, we are happy to accept unwashed, unworn returns in exchange for a refund within 10 days of delivery. To initiate a return, simply reply to your order confirmation email and let us know that you would like to return one or more of your items. We’ll provide you with return instructions, and once you provide return shipment tracking, we will await delivery of the return. Upon receipt of your return, we will refund your purchase via PayPal within 24 hours. Please note that we do not refund shipping fees, nor do we provide return shipping.

Our return policy is simple. If you’re not happy with your purchase or just changed your mind, we are happy to accept unwashed, unworn returns in exchange for a refund within 10 days of delivery. You can read our complete return policy here >

Our exchange policy is simple, too! If you need a different size and would like to do an exchange, we are happy to do so within 10 days of delivery. You can read our complete exchange policy here >

Easy peasy! Just reply to your original order email and let us know what’s up. From there, we will reply with detailed instructions depending on the situation and get you taken care of. You can read our complete return and exchange policies here >